JANELE NÉON

PRIVACY POLICY

Last Updated: 10.08.2026

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At JANELE NÉON, we respect your privacy.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, purchase our products, subscribe to our communications, or otherwise interact with JANELE NÉON.

By using our website, you acknowledge the practices described in this Privacy Policy.

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1. INFORMATION WE COLLECT

Depending on how you interact with JANELE NÉON, we may collect information such as:

Information you provide to us

• Your name

• Email address

• Telephone number

• Billing and shipping address

• Order information

• Size and fit information you voluntarily provide

• Information you provide when contacting customer service

• Information you provide when subscribing to our mailing list

• Any other information you voluntarily submit to us

Payment information

When you make a purchase, payment information is processed through our third-party payment providers.

We do not need to store your complete payment-card details ourselves in order to process your order.

Your payment information may be handled by the relevant payment provider according to its own privacy policy and security practices.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Referring website

• General website activity

• Date and time of visits

This information helps us understand how visitors use our website and improve the JANELE NÉON experience.

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2. HOW WE USE YOUR INFORMATION

We may use information we collect to:

• Process and fulfil your orders

• Process payments

• Deliver your purchases

• Communicate with you about your orders

• Respond to customer-service requests

• Provide information you have requested

• Send marketing communications where you have opted in

• Improve our website, products, and customer experience

• Understand how customers interact with our website

• Prevent fraud and protect the security of our services

• Maintain business and operational records

• Comply with applicable legal and regulatory obligations

We do not use your personal information for purposes unrelated to the operation and development of JANELE NÉON without an appropriate legal basis or your consent where required.

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3. MARKETING COMMUNICATIONS

If you choose to subscribe to JANELE NÉON communications, we may send you information about:

• New collections

• Product launches

• Special releases

• Brand news

• Events

• Other JANELE NÉON updates

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in our communications or by contacting us.

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4. COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember preferences

• Understand website traffic

• Improve website performance

• Understand customer behaviour

• Support marketing and advertising activities where applicable

You may be able to manage or disable cookies through your browser settings. Some website functionality may be affected if certain cookies are disabled.

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5. HOW WE SHARE INFORMATION

We may share necessary personal information with trusted third-party service providers who help us operate JANELE NÉON. These may include:

• Payment processors

• Shipping and delivery providers

• Website hosting and technology providers

• Analytics providers

• Marketing and communication platforms

• Customer-service tools

• Professional advisers

• Other service providers necessary to operate our business

We only share information that is reasonably necessary for the relevant service or business purpose. We may also disclose information where required by law, legal process, or a lawful request from an authorised authority.

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6. INTERNATIONAL DATA TRANSFERS

Because JANELE NÉON operates and serves customers internationally, your information may be processed or stored in countries other than the country in which you live.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable privacy and data-protection requirements.

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7. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

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8. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfil transactions

• Maintain business records

• Resolve disputes

• Prevent fraud

• Comply with legal obligations

• Maintain appropriate financial and operational records

When information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of.

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9. YOUR PRIVACY RIGHTS

Depending on where you live and the laws applicable to you, you may have rights relating to your personal information, including the right to:

• Request access to information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Object to or restrict certain uses of your information

• Withdraw consent where processing is based on consent

• Opt out of marketing communications

To exercise an applicable privacy right, please contact us.

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10. CHILDREN’S PRIVACY

JANELE NÉON does not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided us with personal information improperly, please contact us so that we can review and take appropriate action.

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11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, platforms, or services. JANELE NÉON is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party service you access through our website.

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12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, or applicable legal requirements. When we make changes, we will update the Last Updated date at the top of this page.

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13. CONTACT US

If you have questions about this Privacy Policy or how JANELE NÉON handles your personal information, please contact us:

Email: support@janele-neon.com

Contact JANELE NÉON