Returns & Exchanges Policy

Returns & Exchanges Policy

At JANELE Neon, each item is designed with power, softness, and quality in mind. Due to the limited nature of our capsule

collections and the exclusive craftsmanship behind each piece, we have the following policy:

Eligibility for Returns

• We accept returns only for items that are damaged or defective upon arrival.

• A return request must be submitted within 7 days of receiving your item.

Non-Returnable Items

• Due to hygiene and quality control, all sales are final for the following:

• Worn or washed garments

• Custom or limited-edition pieces

• Digital products (e-books, downloads, workbooks)

• Sale or discounted items

Exchange Policy

• Exchanges may be offered if your original item is defective and a replacement is available.

• We do not offer size exchanges at this time due to our small-batch production.

How to Request a Return or Exchange

1. Email support@janeleofficial.com with:

• Order number

• Reason for return or exchange

• Clear photos of any damage or defect

2. Await return authorization before sending any item back.

3. Once approved, items must be returned in original packaging, unworn, unwashed, and with tags intact.

Refunds

• Approved refunds will be processed back to your original payment method within 5–10 business days.

• JANELE Neon reserves the right to reject any returns that do not comply with this policy.⸻

Shipping & Responsibility

• Customers are responsible for return shipping costs unless the item arrived damaged.

• We are not responsible for lost or stolen returns during transit. Please retain proof of shipment.

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Thank you for shopping JANELE Neon

We design with your power in mind—and appreciate your trust in our fashion and brand mission.