Shipping & Delivery Policy

We Ship Worldwide

JANELE NÉON ships to customers internationally.

Each order is carefully prepared and packaged before leaving our fulfilment location. Shipping options and applicable delivery costs are displayed at checkout based on your destination and the available service.

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Processing Times

Orders are generally processed within 24–48 hours on business days after payment has been successfully received.

Please note that processing time is separate from shipping transit time.

During launches, collection releases, holidays, or periods of exceptionally high demand, processing may take longer than usual. If there is a significant delay affecting your order, we will contact you.

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Delivery Times

Estimated delivery times are provided at checkout and may vary depending on your destination and selected shipping method.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

Delivery times are estimates and are not guaranteed. Delays may occur due to customs, carriers, weather, public holidays, logistical disruptions, or circumstances outside our control.

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Tracking Your Order

Where tracking is available, your tracking information will be sent to the email address provided at checkout.

Please allow some time for tracking information to become active after your order has been dispatched.

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Customs, Duties & Taxes

For international orders, your destination country may impose customs duties, import taxes, clearance fees, or other charges.

These charges are not included in the product price or shipping fee unless expressly stated at checkout and may be payable by the customer upon arrival.

JANELE NÉON does not control these charges and cannot guarantee the amount that may be assessed by your country’s customs authorities.

Customers are responsible for ensuring that their delivery information is accurate and complete and that the products ordered may be legally imported into their destination country.

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Delivery Address

Please carefully review your delivery address or phone number details before completing your order.

JANELE NÉON is not responsible for delays, failed deliveries, or additional shipping charges resulting from an incorrect or incomplete address provided by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered processing or shipment.

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Lost, Damaged or Delayed Packages

If your package appears to be delayed, lost, or damaged during transit, please contact us as soon as possible with your order number and tracking information.

Where appropriate, we will work with the relevant carrier to investigate the shipment.

Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside JANELE NÉON’s control.

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Pre-Orders & Made-to-Order Pieces

Some JANELE NÉON pieces may be offered as pre-orders, made-to-order garments, or limited production pieces.

Where this applies, the estimated production and shipping timeline will be stated on the relevant product page before purchase.

Orders containing both ready-to-ship and pre-order items may be shipped together once all items are available unless otherwise stated.

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Multiple Items in One Order

Where possible, items purchased together will be shipped in the same package.

JANELE NÉON reserves the right to ship items separately where necessary due to availability, production timelines, fulfilment requirements, or other logistical considerations.

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Questions About Your Order?

We’re here to help.

Email: support@janele-neon.com

Contact Us: Contact JANELE NÉON