- +1 (573) 802 0029
- supportcare@eorsolutionsinc.com
Free Delivery on orders over $260
JANELE Neon – Shipping & Delivery Policy
Effective Date: November 20th, 2025
Brand Division: JANELE Official, under EOR SOLUTIONS LLC
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1. Shipping Regions
We proudly ship worldwide from our fulfillment centers. Below is a breakdown of regions and estimated timelines:
| Region | Shipping Partner | Delivery Time | Notes |
| USA | USPS / UPS / DHL | 3–7 business days | Tracked shipping with email updates |
| UK | Royal Mail / DHL Express | 5–10 business days | Duties & VAT may apply |
| Global | DHL / FedEx Intl / Local Couriers | 7–14 business days | Custom fees may apply depending on location |
2. Order Processing
• Orders ship within 2–3 business days (excluding weekends and holidays).
• You’ll receive an email confirmation with tracking once your item leaves our facility.
• Pre-orders or high-volume times may require up to 5 business days to process.
3. Shipping RatesShipping fees are calculated at checkout based on order weight and destination.
| Location | Starting Rate |
| USA | $8 USD |
| UK | £10 GBP |
| Internation | $15–$30 USD |
🎁 Free Shipping on Orders Over $300 USD
Automatically applied at checkout. Available worldwide.
4. Customs, Duties & VAT
Please note:
• International orders (including UK) may be subject to import duties, taxes, or VAT imposed by your country.
• These fees are not included in our prices and are the responsibility of the customer.
• Refusing to pay duties will result in the package being returned to us, and any refund will be less shipping and
customs handling fees.
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5. Undeliverable or Returned Packages
• If your package is returned to us due to incorrect address, failed delivery attempts, or refusal to accept, we will
contact you.
• Re-shipment fees will apply for resending the item.
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6. Shipping Delays
We are not responsible for shipping delays caused by:• Weather disruptions
• Customs clearance
• Courier strikes
• Incorrect shipping info entered at checkout
However, we’ll assist you in tracking and resolving any issues with your carrier as much as possible.
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7. Pre-Order & Made-to-Order Items
• Some JANELE Neon pieces may be pre-order or made-to-order due to our limited-edition model.
• These orders will ship according to the estimated timeline on the product page (usually 2–3 weeks).
• You will receive updates along the way.
Questions?
Contact our support team at:
📩 support@janeleofficial.com
🛍 We’re happy to assist you with any delivery questions or order updates.
