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- supportcare@eorsolutionsinc.com
Free Delivery on orders over $260
JANELE NÉON is a fashion house creating distinctive garments shaped by African creativity, global movement, femininity, architecture, and presence.
Our pieces are designed for women who want clothing that feels intentional, expressive, and effortless.
JANELE NÉON is an internationally oriented fashion house with African roots and a global vision.
Our production varies by collection and garment.
JANELE NÉON works across a network of designers, artisans, textile specialists, and manufacturing partners globally. Where relevant, product pages will provide information about the production of a particular piece.
Our production varies by collection and garment.
JANELE NÉON works across a network of designers, artisans, textile specialists, and manufacturing partners globally. Where relevant, product pages will provide information about the production of a particular piece.
Start with our Size Guide, which provides body measurements in both centimetres and inches.
For individual pieces, always check the product page for any additional fit notes or garment-specific measurements.
If your measurements fall between two sizes, we generally recommend choosing the larger size for a more comfortable fit.
For fitted or structured garments, pay particular attention to the measurement of the area where you need the most room.
Use a soft measuring tape and measure directly against your body.
For the most accurate result, measure your underbust, bust, waist, and hips without pulling the tape excessively tight.
Our corseted styles are designed to fit closely against the body and create a sculpted, second-skin feel.
We recommend taking your usual size. For pieces with a structured back closure or zip, you may find it easier to have someone assist you when getting dressed.
Yes.
If a garment is slightly longer than your preferred length, it can generally be professionally altered by a tailor to suit your height and preferred heel height.
A simple length adjustment should not affect the intended look, fabric, or design of the garment.
Select the piece and size you would like, add it to your cart, and proceed through checkout.
Once your payment has been successfully processed, you will receive an order confirmation.
Please contact us as soon as possible if you need to make a change.
We cannot guarantee that an order can be changed or cancelled once it has entered processing, production, or shipment.
For made-to-order or personalised pieces, cancellation may not be possible once production has begun.
You’ll receive an order confirmation by email.
Once your order has been prepared and dispatched, you’ll receive a shipping confirmation with tracking information where available.
Yes. JANELE NÉON ships internationally.
Available shipping methods and applicable costs are displayed at checkout.
Delivery times vary depending on your destination and shipping method.
Your estimated delivery timeframe will be provided at checkout.
Please remember that processing time and shipping time are separate.
Depending on your destination, customs duties, import taxes, or other charges may apply.
These charges are determined by the destination country’s authorities and may be payable by the customer.
Yes. Where tracking is available, your tracking information will be sent to the email address provided at checkout once your order has been dispatched.
Returns are subject to our Returns & Refund Policy.
Please review the policy before purchasing, particularly for made-to-order, personalised, or otherwise non-returnable pieces.
Where exchanges are available, they are subject to product availability and the conditions outlined in our Returns & Refund Policy.
You’ll receive an order confirmation by email.
Once your order has been prepared and dispatched, you’ll receive a shipping confirmation with tracking information where available.
Each garment may have specific care requirements.
Always follow the care instructions provided with your garment and on its care label.
We make every effort to represent our garments accurately.
However, colour may appear slightly different depending on your screen, lighting, and photography conditions.
Some pieces may also contain handmade or individually finished elements, meaning subtle variations may occur.
Depending on your destination, customs duties, import taxes, or other charges may apply.
These charges are determined by the destination country’s authorities and may be payable by the customer.
Yes. Where tracking is available, your tracking information will be sent to the email address provided at checkout once your order has been dispatched.
Some collections and pieces may be produced in limited quantities.
When a piece is limited, this will be communicated on the relevant product or collection page.
Yes.
JANELE NÉON is being built as an evolving fashion house. New silhouettes, collections, textiles, and pieces will be introduced over time.
Join our mailing list and follow JANELE NÉON on our social platforms to receive updates about new collections, releases, and the world we’re building.
NEED HELP?
I still have a question. Who can I contact?
We’re happy to help.
Email: support@janele-neon.com
